Terms and Conditions for AutoCom Service

1. Service Overview

1.1 This service (hereinafter referred to as "the Service") provides automated ticket monitoring and refund processing for train travel delays.

1.2 By using the Service, the User agrees to these Terms and Conditions in full.

2. User Obligations

2.1 Users must:

• Provide accurate and complete ticket information
• Ensure the ticket code is valid and verifiable
• Maintain an active account with up-to-date payment information
• Comply with all local and national transportation regulations

2.2 Users are responsible for:

• Verifying the accuracy of submitted ticket information
• Maintaining the confidentiality of their account credentials
• Promptly updating account and payment information

3. Service Functionality

3.1 The Service will:

• Extract ticket data upon initial submission
• Monitor the specified train journey for delays
• Automatically process refunds for qualifying delay incidents
• Notify users of refund status via registered communication channels

3.2 Refund Eligibility Criteria:

• Delays must exceed the minimum threshold as defined by local transportation regulations
• Only delays directly attributable to the train operator qualify for refunds
• Refunds are calculated based on the duration of the delay and ticket type

4. Refund Processing

4.1 Refund Mechanism:

• Refunds will be processed to the original payment method used for ticket purchase
• Processing time may vary between 5-10 business days
• Refund amount is determined by the train operator's compensation policy

4.2 Refund Limitations:

• Maximum refund is limited to the original ticket price
• Partial refunds may be issued for partial delays
• Certain ticket types or special fare conditions may be excluded from automatic refunding

5. Data Privacy and Security

5.1 Data Collection:

• The Service collects only necessary ticket and travel information
• User data is encrypted and stored securely
• Data is used solely for refund processing and service improvement

5.2 Data Retention:

• Ticket and travel data is retained for 90 days after the journey date
• Historical data may be anonymized for analysis purposes

6. Liability and Limitations

6.1 Service Limitations:

• The Service does not guarantee refund for all delay scenarios
• Technical issues may occasionally prevent automatic refund processing
• Users retain the right to manual claim submission

6.2 Liability Disclaimer:

• The Service is not liable for:
  • Delays caused by force majeure
  • User errors in ticket submission
  • Changes in train operator policies
  • Indirect or consequential damages

7. Contact Information

For support, queries, or concerns, please contact:

• Email: support@rimborsotreni.com